Terms and conditions of use

Welcome to SS Medicos!

The website, www.ssmedicos.co.in along with the corresponding mobile application (“SS Medicos”, “Website”, “Pharmacy”, “we”, “us”, or “our”), is managed and operated by SS Medicos, located at Bhartti Street, Opp Abdul Salam Girls Inter College, Moradabad, 244001, Uttar Pradesh, India.

The terms and conditions set forth herein (“Terms”) constitute an agreement between SS Medicos and any natural or legal person who accesses and/or uses the Website in any manner (“you” or “your”).

The Website serves as a platform that facilitates the online purchase of pharmaceutical products, including prescription drugs, over-the-counter medicines, and related health products sold by SS Medicos through licensed premises (“Products”).

By using the Website, you agree to be bound by these Terms. If you do not agree with any of the Terms, please refrain from using the Website. Your usage of the Website, including the Products, offers, and promotions, as well as any services (“Services”) provided by us or affiliated third parties, shall be governed by these Terms and any applicable Additional Terms. In the event of a conflict, Additional Terms will prevail to the extent they apply.

This document is an electronic record under the Information Technology Act, 2000 (“IT Act”) and relevant rules. It is generated by a computer system and does not require any physical or digital signatures.

Any individual who is legally competent to enter into a binding contract under the Indian Contract Act, 1872, i.e., individuals aged 18 or older, of sound mind, and not disqualified by law, can use and access the Website.

PART A: TERMS FOR USAGE OF THE WEBSITE

GENERAL
1.1 Your access to and use of the Website means you agree to these Terms and all related policies on the Website (collectively, the “Agreement”).

REGISTRATION OF YOUR ACCOUNT
2.1 To access or use the Website, you must set up an account by providing relevant details such as your name, mobile number, and other required information for order placement. Your login credentials are referred to as “Account Information”.
2.2 You are solely responsible for maintaining the confidentiality of your Account Information and for all actions taken through your account.
2.3 You must notify us of any unauthorized use or security breach of your account and log out after each session. You may be liable for any losses incurred due to unauthorized use resulting from failure to keep your Account Information secure. We reserve the right to restrict or suspend accounts or remove content as necessary.
2.4 We monitor user accounts to prevent fraudulent activity. Users with multiple accounts or those fraudulently using referral vouchers may face legal action and be required to reimburse costs, including attorney fees. We may suspend or delete accounts and cancel orders without liability in cases of detected fraud.

COMMUNICATION AND UNSUBSCRIPTION
3.1 Once you register and share your Account Information, you may receive SMS or email notifications regarding your registration and transactions.
3.2 By sharing your Account Information and registering on the Website, you consent to receive communications, notifications, and marketing messages related to your transactions or available Products and Services.
3.3 We strive to send notifications promptly but do not guarantee their delivery and are not liable for any failures.
3.4 You can unsubscribe from marketing communications and notifications at any time using the instructions provided in such messages.

USER WARRANTIES AND RESTRICTIONS
4.1 You represent and warrant that: (a) your use of the Website will comply with applicable laws; (b) all information submitted is true, accurate, and lawful; (c) your use of the Website will not breach its policies or cause harm to others. We reserve the right to reject registration, cancel orders, or restrict future access if your provided information is found false or inaccurate. You agree to indemnify SS Medicos for any third-party claims arising from your actions.
4.2 You will only use the Website for lawful purposes and not engage in activities that harm SS Medicos or the Website. You have a limited license to access and use the Website for availing of services as per these Terms.
4.3 Your use of the Website is for personal use only; resale or commercial use is prohibited.
4.4 You will not:
4.4.1 Use any automated software, agent, or tool to navigate the Website.
4.4.2 Make false or defamatory statements about the Website or Products.
4.4.3 Distribute harmful software, viruses, or any files that may disrupt the Website’s operation.
4.4.4 Introduce malware or scrape the Website for information.
4.4.5 Probe, scan, or test the vulnerability of the Website's security.
4.4.6 Attempt to hack or compromise the Website’s security.
4.4.7 Engage in disruptive acts such as “spamming” or “phishing”.
4.5 You are prohibited from sharing:
4.5.1 Information that belongs to others without rights.
4.5.2 Content that is harmful, harassing, defamatory, obscene, or violates laws.
4.5.3 Content that harms minors.
4.5.4 Infringing intellectual property.
4.5.5 Content that deceives or misleads others.
4.5.6 Content that impersonates or defames others.
4.5.7 Content containing malware or harmful code.

Contact Information
For any queries, you can reach us at:
Phone: 06392675659
Email: ssmedicos2021@gmail.com

ACCESS OUTSIDE THE REPUBLIC OF INDIA
5.1 The Company makes no representation that the content on the Website is appropriate for use or access outside the Republic of India. Any user accessing the Website from outside India does so at their own risk and is responsible for compliance with the applicable laws of that jurisdiction. These Terms are not intended to be used for any promotional activities or solicitation in regions where such activities are not authorized or are unlawful.

DISCLAIMER

PRODUCTS
6.1 The Company is solely responsible for providing an e-commerce platform to purchase products or avail third-party services as deemed appropriate.
6.2 It is clarified that the manufacturers are responsible for ensuring compliance with all laws related to the manufacturing of products, including labelling, mandatory declarations, etc., as per relevant regulations such as the Legal Metrology Act, Drugs and Cosmetics Act, Food Safety and Standards Act, Drugs and Magic Remedies Act, and applicable rules.
6.3 The Website provides visual aids such as images, videos, and infographics to assist users in identifying products. Although reasonable efforts are made to ensure the accuracy of these representations, the Company does not guarantee their exactness.
6.4 The Website may offer third-party services for consultations with medical practitioners or diagnostics. These services are provided by third parties, and the Company does not guarantee the accuracy, completeness, or correctness of such services. Emergency care and continued consultations with primary healthcare providers are advised as needed.
6.5 Any interaction with third-party service providers is separate from the Company. The Company holds no liability for claims or issues arising from these interactions.
6.6 All products and third-party services are provided on an “as is” basis. The Company makes no representations or warranties regarding the quality, accuracy, reliability, or availability of the products or services.

PRESCRIPTION MEDICATION POLICY
7.1 The Website allows the purchase of prescription medication against a valid medical prescription. To purchase prescription drugs, a scanned copy of the prescription must be uploaded on the Website or emailed to the Company. The order will not be processed until the prescription is verified. The Company will cancel any order if discrepancies are found in the prescription provided.

CONTENT ON THE WEBSITE
8.1 All information, content, materials, and designs on the Website, including but not limited to graphics, logos, text, and software, are the property of the Company or its affiliates and are protected under intellectual property laws.
8.2 Third-party logos or trademarks may appear on the Website with proper licensing.
8.3 No material or content from the Website may be copied, distributed, or used for commercial purposes without the express written consent of the Company. Unauthorized use will terminate the rights granted under these Terms.

LICENSE AND USE OF YOUR CONTENT
9.1 You are granted a limited, revocable, and non-exclusive license to use the Website for personal purposes only. This license does not include commercial use, data mining, or unauthorized use of the Company’s content.
9.2 You grant the Company a royalty-free, perpetual license to use any content you post on the Website for its business purposes.

INDEMNIFICATION AND LIMITATION OF LIABILITY
10.1 You agree to indemnify and hold the Company and its affiliates harmless from any third-party claims arising from your use of the Website or breach of these Terms. You will assist the Company with such claims at your expense.

PART B – TERMS OF SALE ON THE WEBSITE

OUR CONTRACT OF SALE
11.1 Listing a product on the Website is an invitation for you to make an offer. Placing an order is your offer to buy, which is accepted only when the product is shipped and a Shipment Confirmation is sent.
11.2 Order confirmations are acknowledgments, not acceptances.
11.3 The Company reserves the right to cancel any order before shipment.
11.4 If an order is dispatched in multiple packages, each shipment constitutes a separate contract.
11.5 Communication will be sent to your registered contact details. You must update these details to receive notifications.
11.6 Orders will be dispensed only as per prescription requirements.
11.7 Orders are subject to product availability and your compliance with these Terms.
11.8 You authorize the Company to provide any necessary declarations regarding product use to any relevant authority.

RETURN AND REFUND
12.1 Please refer to the Cancellation, Returns, and Refund Policy available on the Website for details.

PRODUCT AVAILABILITY
13.1 The availability of products is indicated on the relevant product page. Dispatch estimates are not guaranteed. If a product becomes unavailable, you will be notified by email or SMS.

PRODUCT PRICING
14.1 All prices are listed in Indian Rupees and include applicable taxes.
14.2 Prices in your shopping cart may change, and the final price is that which is applicable at the time of purchase.

LICENSES
15.1 You are responsible for obtaining any necessary licenses or permissions to use, purchase, or possess specific products.

LIMITATION OF LIABILITY
16.1 The Company's total liability is limited to the amount charged for the affected purchase. The Company is not liable for indirect or consequential losses.

MISCELLANEOUS
17.1 FORCE MAJEURE: The Company is not responsible for delays or failures beyond reasonable control.
17.2 WAIVER: Waivers must be in writing to be valid and do not apply to subsequent breaches.
17.3 SEVERABILITY: If any provision is deemed unenforceable, the remaining terms will still be valid and enforceable.
17.4 AMENDMENT: These Terms may be updated without notice. You are encouraged to review them regularly.
17.5 OTHERS: You must comply with third-party terms for any linked services or promotions. These Terms supersede any prior terms.

GOVERNING LAW AND DISPUTE RESOLUTION
18.1 All disputes will be governed by Indian laws and subject to the jurisdiction of competent courts in Muradabad.